Many freelancers get into the business because of the idea of working on their own schedules. But being a freelancer requires self-discipline and communication, and is often overlooked resulting in clients feeling frustrated and failed relationships.
Today I will share the top four things that freelance clients hate, and how you can avoid them and offer an excellent client experience.
Here are some things we covered in this episode:
- Why you shouldn’t take on more than you can handle
- The importance of communicating realistic expectations with clients
- The value of doing your work correctly
- Owning up to your mistakes
- Why you must communicate with your client
- What happens when you procrastinate
- The result of delivering after deadlines
- Why most freelance/client relationships fail
- How to reset expectations
- How buffers will prevent missing deadlines
- “It is your job to not just do the work…you need to rise to the occasion of delivering the service or the final deliverable to the client and also an excellent client experience”.
After listening to this episode, share your action steps and take-aways with our group:
Connect With Laura:
Laura Briggs is empowering the freelance generation. Through her public speaking, coaching, and writing, she helps freelancers build the business of their dreams without sacrificing all their time, family, or sanity. Laura burned out as an inner-city middle school teacher before becoming an accidental freelancer with a Google search for “how to become a freelance writer.” Since then, she’s become a contributor to Entrepreneur, Business Insider, and Writer’s Weekly. She worked for more than 300 clients around the world including Microsoft, Truecar, and the Mobile Marketing Association. She’s delivered two TEDx talks on the power of the freelance economy for enabling freedom and flexibility and how it’s being used to address the technical skills gap in the U.S. Laura is the host of the Advanced Freelancing podcast, a sought-after public speaker on the gig and digital freelance economy, and a freelance coach focused on aspiring six-figure freelancers. Laura’s books, courses, and coaching have reached over 10,000 people.
As a military spouse, Laura is passionate about serving her community and founded Operation Freelance, a nonprofit organization that teaches veterans and military spouses how to become freelancers and start their own business.https://oembed.libsyn.com/embed?item_id=19656152