What do you do when you make a mistake with a freelance client? It happens to us all, and the way that you deal with it is what is most important.

 

Today I will share the four steps to dealing with mistakes, how to analyze what went wrong, and how to set up systems in your freelance business to ensure that it doesn’t happen again with the client or other clients that you work with.

 

You’ll learn the importance of an apology and how to communicate effectively with your client. I will give you the action steps that you need to take to salvage the relationship or part ways in a professional manner. You will take away strategies to immediately implement to ensure that mistakes are avoided and when they do (because we are all human) how to course correct.

 

Here are some things we covered in this episode:

  • What to do when you make a mistake with a freelance client
  • The value of owning up to your mistakes
  • Why you need to try to salvage the situation 
  • How to analyze where things went wrong
  • Can you salvage the relationship and is it worth it
  • The action steps that you can take to compensate the client
  • What to do if you determine that you need to make an exit strategy
  • How you can own up to what you did wrong and prevent it from happening again
  • Creating a system to ensure that mistakes do not reoccur
  • The importance of the apology
  • How to prevent mistakes with other clients in the future
  • Ways to set up systems and processes to avoid mistakes with clients
  • How to communicate with your client without blaming your client for issues
  • Why you shouldn’t beat yourself up about mistakes unless you haven’t communicated and apologized
  • Get 1:1 support for your freelance business with Laura

After listening to this episode, share your action steps and take-aways with our group:

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Meet Laura:

Laura Briggs is empowering the freelance generation. Through her public speaking, coaching, and writing, she helps freelancers build the business of their dreams without sacrificing all their time, family, or sanity. Laura burned out as an inner-city middle school teacher before becoming an accidental freelancer with a Google search for “how to become a freelance writer.” Since then, she’s become a contributor to Entrepreneur, Business Insider, and Writer’s Weekly. She worked for more than 300 clients around the world including Microsoft, Truecar, and the Mobile Marketing Association. She’s delivered two TEDx talks on the power of the freelance economy for enabling freedom and flexibility and how it’s being used to address the technical skills gap in the U.S. Laura is the host of the Advanced Freelancing podcast, a sought-after public speaker on the gig and digital freelance economy, and a freelance coach focused on aspiring six-figure freelancers. Laura’s books, courses, and coaching have reached over 10,000 people.

As a military spouse, Laura is passionate about serving her community and founded Operation Freelance, a nonprofit organization that teaches veterans and military spouses how to become freelancers and start their own business.https://oembed.libsyn.com/embed?item_id=19656152